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IS Know How's Privacy Policy

This Privacy Statement applies to information that Information Security Know How Ltd. (“IS Know How”, “we”, “us”, or “our”) collects about you via the WWW.ISKnow.How website (our “Website”).

For purposes of this Privacy Statement, "Business Partners" means subcontractors, suppliers or other entities with which we have ongoing business relationship(s) to enable the provision of products, services, information and guidance to you our visitors and clients.

"Personal Information" means information that can identify you, such as your name, telephone number and business address or email address.

This Privacy Statement does not apply to the websites of any of our Affiliates or Business Partners; or to any other third parties, even if links to their websites are included within our Website. We recommend that you review the privacy statements of the other parties with whom you interact, which will always be made obvious in a transparent manner throughout the IS Know How website and business structure.

1. Information that IS Know How Collects?

When you use our Website, we may ask you to provide Personal Information when you:

Use our Website;

Register with this site;

Request quotes, services, support, downloads, trials, white papers or other relevant information;

Place orders for products or services or register for events or webinars;

Apply for a job, submit your resume/CV or create a candidate profile;

Ask a question or report a problem with this site;

Participate in Surveys or Polls, including the use of IS Know How's Member only Community Sentinel social network;

or Contact us for any other reason not listed above.

Personal Information we request may include your email address, name, physical business address and telephone number.

We may automatically collect other types of information when you visit our Website which aids us to deliver the end-to-end solutions we do; such as your network location, the Internet Protocol (IP) address of your computer, browser type, screen resolution size and language, the Uniform Resource Locator (URL) of the website that referred you to our Website, average time spent on this site, and what sections or pages of our Website you visit.

2. Cookies and Log Files

How We Use Cookies:

Our Website uses "cookies", to enable you to sign-in to our services and to help personalise your online experience. A cookie is a minimal amount of data that is sent to your web browser, from a web server and then stored on your computer's hard drive. Depending on the settings that you have selected, your web browser adds the text to your device as a small file.

We use cookies to store your preferences and other information on your computer in order to save you time by eliminating the need to enter the same information repeatedly upon visiting our website.

Generally, IS Know How may use cookies and the information they provide to:

(1) personalise your online experience;

(2) access your account information;

(3) estimate its audience size;

(4) determine the nature and extent of repeat usage; and

(5) measure certain traffic patterns to understand how users habits are similar or different from one another, so that we may improve our Website in the future.

You have the ability to accept or decline cookies. Many web browsers automatically accept cookies by default, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of our Website and services that depend on cookies.

3. Analytics / Log Files

As is true of most web sites, our Website gathers certain information automatically and stores it in log files. This information includes internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information by way of our Real-Time Visitor Monitoring Service, (See below) which does not identify individual users and is used to analyse trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We may link this automatically-collected data to Personal Information in order to personalise our communications with you.

4. Real-Time Visitor Monitoring Service

ISKnow How employs a real-time visitor monitoring service, which is fully hosted within the IS Know How website's infrastructure, meaning that IS Know How control any and all collated data points. This is so IS Know How can analyse in a sufficient manner, how it's visitor's are accessing certain web-pages, information and patterns; thus allowing IS Know How to always be able to deliver the very best service to it's visitor's.

IS Know How's Real-Time Visitor Monitoring Service may collect information provided by browser or mobile device, specifically:

  • Pages Accesses

  • Browser Information

  • IP Address

  • Time of Visit

  • URL Parameters and submitted form fields values

  • Mobile Devices Information

  • Referring site, Service, Application or anything which led to Client's website including search queries and their position in search results

  • Clicks on website elements such as links, images and any other parts of website, offering IS Know How what is termed a 'Heatmap'.

  • Downloads of files if these were defined to be intercepted by Real-Time Visitor Monitoring Service by the client in IS Know How's Real-Time Visitor Monitoring Service administration.

  • Database table sizes, number of records in such database table, amount of data stored in such tables.

  • Directory sizes of directories (if these were scanned from Real-Time Visitor Monitoring Service by IS Know How)

5. Links to External Websites

This Privacy Statement applies only to the use and disclosure of Personal Information IS Know How collects online through this Website. This Website may include links to the sites of IS Know How' Business Partners or to those of other third parties. IS Know How cannot control and is not responsible for the privacy practices of such third-party sites. IS Know How encourages users to be aware when they leave our Website, and to read the privacy statements of each website they visit.

6. How IS Know How Uses the Personal Information That We Collect?

IS Know How may use your Personal Information collected through this site to:

Deliver the services or carry out the transactions that you have requested;

Send communications to you, such as your transaction status including order confirmation, information about new services, changes, or promotions;

Customise, analyse and improve our Website’s content, services, design, layout, our products, and our marketing or promotional efforts;

Enforce our Terms of Sale, our Website Terms and/or separate contracts (if applicable) with you;

Prevent fraud and other prohibited or illegal activities;

Protect the security or integrity of our Website, our business, or our products and services; or 

For other purposes, as disclosed to you at the point of collection or as required or permitted by law.

Personal Information collected may be stored and processed in the United Kingdom or in any other country in which IS Know How or its Business Partners including subcontractors, suppliers or other entities maintain facilities.

By using IS Know How products and services (including our Website), you consent to any such secure transfer or information outside your country.

7. Disclosing Your Personal Information

We may share your Personal Information with corporate affiliates, to carry out transactions that you request, to make our Business or that of our Business Partners more responsive to your needs; including so that our Business Partners may provide you with information about those affiliates’ products and services, or for research or analysis.

In addition, we may share Personal Information to carry out transactions that you request with Business Partners that help facilitate IS Know How's Services, or our corporate affiliates to effectively customise, analyse and/or improve our communication or relationship with you.

This may include requests relating to IS Know How products or services. We will only share Personal Information with Business Partners who share our commitment to protecting your Personal Information.

Except as described above, we will not disclose Personal Information to third parties for their own marketing purposes unless you have provided consent to do so, within your IS Know How Registered account.

We may also disclose Personal Information in connection with legal orders from law enforcement or other government bodies; to combat fraud or criminal activity; as required by law or regulation; if all or part of IS Know How is sold or merges with another company; if IS Know How reasonably believes it is necessary to protect the rights of IS Know How, its customers, the public, or others; or with your consent.

We may aggregate or de-identify information so that it does not identify you and share that and other non-personal information with selected third parties for any purpose.

8. Integrity and Security

Data Integrity and Access:

IS Know How employs commercially reasonable managerial and technical measures to protect the security and integrity of Personal Information collected online at this Website.

You acknowledge, however, that no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while IS Know How strives to protect your personal information at all times, IS Know How cannot wholly guarantee the security of any information that you transmit to or from this site.

International Data Transfer:

IS Know How employs data protection measures, where it will not transfer personal data outside the EEA, unless the transfer is necessary and permitted in line with the Data Protection Act 1998.

In addition to these measures, ISKH does NOT store any Personally Identifiable Information (PII) during the course of it's use for Third Sector Organisation clients, of the following Managed Security Services:

Sentinel 5 for Endpoints and Servers, WebSentinel, Threat Mitigation, Managed Cyber Resilience Standard and Plus. Also to include any associated cyber security such as Community Sentinel and any consulting services that we offer through this website.

The technology used by ISKH to provide any of the above services, is of course required to scan the various elements of data within a clients infrastructure, that the given service aids mitigation points for; for traces of the many malicious traits that are known or found. Rest assured that a clients privacy and data integrity including that of all your data, is always of huge paramount importance to us here at IS Know How.

9. Selecting Your Communication Preferences

If you would like to stop receiving future marketing communications from IS Know How and you are already an active IS Know How website registered member, you can simply login to your account and navigate to the 'My Account' button, then 'My Newsletter Subscriptions' and make your alterations there.

Additionally, if you wish to review or modify your Personal Information that was given at time of ISKH Registration, or since and in connection with your ISKH Account; please login to your account and make the necessary changes within your 'Profile'.

We will retain your information for as long as your account is active or as needed to provide your services and as necessary to comply with our legal, regulatory or compliance obligations.

Even when you opt-out of receiving marketing communications, we may still communicate with you in connection with servicing your account, fulfilling your request, or administering any promotion or any program in which you have elected to participate whether free or fee based.

10. Expressing Preferences if You are a Customer of a IS Know How Client

IS Know How has no direct relationship with the individuals whose personal information may be included in event data processed by IS Know How. Individuals, who may be clients' customers or employees, seeking to correct, amend or delete personal information about them that may be included in such event data, should direct his or her query to a representative of the IS Know How customer (the data controller) who provided the data to IS Know How.

If the client asks IS Know How to remove the data, IS Know How will respond to the request as soon as reasonably practicable. If you are a customer of one of our clients and would no longer like to be contacted by that client, please directly contact the client of which you are a customer.

11. Account Removal & Data Deletion:

Should you request to seek the deletion of your IS Know How Account and any data that we hold until that point, your data will be fully deleted from all IS Know How systems, 30 days from the time that you originally sought account removal.

You can seek your account and data removal, by sending us an 'Account Deletion Request' request via the 'Contact Us' ISKH HelpDesk in your Account. Simply select the 'Members Account Services Enquiries' Category and place 'Account Deletion Request' in the subject line, to being the process and we will quantify the request with the account holder.

12. Accessing Your Personal Information

You are entitled to obtain a copy of the personal information held about you by the IS Know How. Any request to access or obtain a copy of this information will be considered under Section 7 of the Data Protection Act. Please read the official Information Commissioners Office information and guidance on 'Subject Access Requests for the Public' [external]

13. How To make a 'Subject Access Request'

To gain a copy of the personal information that IS Know How holds on you, please first consult our specific Subject Access Request page, which details all the steps that you need to take.

14. How to Contact Us

If you would like to contact us for any reason regarding our Privacy Statement practices, please contact IS Know How via our 'Contact Us' page, placing 'Privacy Statement Enquiry' in the subject line, or by sending postal mail to the following address:

IS Know How, Britannia House, Caerphilly Business Park, Van Road, Caerphilly, Wales, UK CF83 3GG

15. Changes to This Privacy Statement

IS Know How may occasionally update this Privacy Statement. If IS Know How materially changes the Privacy Statement, we will revise the Privacy Statement to reflect such changes and revise the Privacy Statement effective date, located at the end of this section. By continuing to use the IS Know How website you are confirming that you agree to be bound by any changes we make to the Privacy Statement: you can view the current version of the Privacy Statement at any time by clicking on the Privacy Policy link at the bottom of any page of the IS Know How website. We encourage you to periodically review the Privacy Statement.

Effective Date: May 25th, 2018

What Next?

You may also be interested to read the statistics that IS Know How have extrapolated from the ICO's Quarterly based Data Security Incident Trends and specifically for 'Charitable & Voluntary' that they provide for "Data security incidents (breaches of the seventh data protection principle and personal data breaches reported under the Privacy and Electronic Communications Regulations)"

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